Returns Policy

Standard Returns

If for any reason you are not entirely happy, you may return items in their original condition within 30 days of receipt for a full refund or exchange.*

Please check the condition of goods on arrival – we are unable to accept goods damaged during shipping after 14 days.

Returned goods must be packaged securely, undamaged and in a saleable condition.

*Goods must be unused.

If you would like to return goods because they were ordered incorrectly, return postage will be at your expense. If you would like us to replace the goods with an alternative, we will charge carriage on the replacement.

Faulty Goods

If you receive your goods and believe them to be faulty or damaged, please contact us straight away with a brief description of the problem.

If we require you to return the product for a replacement, we will send you a pre-paid Royal Mail label via email (printer required) for delivery back to us.

Returning goods to Flip Cards is easy!

  1. Please contact us by ringing 01886 812811 or email on info@flipcards.co.uk. This way we’ll be able to determine whether you would like to return the product for a refund or whether you’d like to exchange the product. We are unable to process the return of faulty goods that we’re not expecting.
  2. We’ll then give you a returns number. This returns number will need to be clearly marked on the outside of your parcel so it can be identified on arrival. Please note, failure to mark a returns reference number on the outside of your parcel may result in a delay in processing your return.
  3. Don’t forget your proof of postage, just in case!
  4. Once we receive the item, we will contact you to proceed with a refund or an exchange.
  5. Trade Customers – Please contact us to discuss any return request.