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Flip Cards Logo
Self Instruction Learning Systems for Mariners
  
Tel:

01886 812 811

Customer Complaints Procedure

If you have a complaint about our organisation we want to hear about it and we will do our best to put it right.
 
Flip Cards Ltd shall make every reasonable effort to reach a swift and fair solution.  In all cases, a complaint will be given full and fair consideration.
 
Our Customer Complaints Procedure has the following goals:
  • To deal with complaints fairly, efficiently and effectively;
  • To ensure that all complaints are handled in a consistent manner throughout;
  • To increase customer satisfaction;
  • To use complaints constructively in the planning and improvement of all services. 
How to complain
 
Complaints can be made by telephone, email, ‘on-line’ or in writing.
 
An acknowledgement of your complaint shall be sent not later than 21 days from the date of receipt of correspondence.
 
A detailed reply, or a reply containing a detailed explanation for any delay, shall be sent no later than 28 days from the date of receipt of correspondence.
 
Where a transaction has taken place ‘on-line’ Flip Cards Ltd shall accept ‘on-line’ complaints from Customers and deal with them within the time period set out above.


For details of Delivery, Carriage Charges and VAT please click HERE.

If ordering more than 10 packs please Contact Us for delivery charges BEFORE ordering.

Memberships and Payment Methods:
Contact Flip Cards:

Flip Cards Ltd
Postal Address:

P.O. Box 363,
Worcester,
WR6 6XE.

T: 01886 812 811

E: info@flipcards.co.uk 

Self Instruction Learning Systems for Mariners